Privacy Policy

At 27Templates, a digital brand operated by Sitecrafted Web Solutions, we recognize that your privacy is of the utmost importance. This Privacy Policy document outlines the types of personal information that is received and collected by 27Templates and how it is used, stored, and protected.

By using our website and purchasing our Readymade WordPress Websites, you hereby consent to our Privacy Policy and agree to its terms.

1. Data Controller and Legal Entity

All data processing activities are managed by Sitecrafted Web Solutions. Any legal inquiries regarding data protection should be directed to our registered business address or our official support email.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

A. Personal Identification Information

When you register an account, purchase a product, or subscribe to a newsletter, we may ask for:

  • Name and Surname.

  • Email Address.

  • Billing Address (required for GST compliance and invoice generation).

  • Phone Number (for order updates and verification).

B. Non-Personal Identification Information

We may collect non-personal information about users whenever they interact with our site, including:

  • Browser name and version.

  • The type of device used (Mobile, PC, Tablet).

  • Technical information about the user's means of connection to our site (Operating System, Internet Service Provider).

C. Payment Information

Crucial Note: 27Templates does not store your Credit Card, Debit Card, or Net Banking credentials on our servers. All payment transactions are processed through Razorpay, a secure, PCI-DSS compliant third-party payment aggregator. Razorpay collects your payment details independently according to their own privacy standards.

3. How We Use Collected Information

Sitecrafted Web Solutions may collect and use your personal information for the following purposes:

  • To Process Payments: We use the information users provide about themselves when placing an order only to provide service to that order.

  • To Deliver Digital Goods: Your email address is used to send the download links for your WordPress templates and bundles.

  • To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

  • Tax Compliance: We use your billing address to calculate appropriate taxes (GST) as per Indian Government regulations.

4. Data Retention Policy

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Account Data: Kept as long as your account is active so you can re-download your purchases.

  • Transaction Records: Stored for a minimum of 7 years to comply with Indian financial and tax auditing laws.

  • Marketing Data: Kept until you choose to "Unsubscribe."

5. Protection of Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

  • Our website is served over a secure SSL (Secure Sockets Layer) connection.

  • We perform regular malware scans and security audits on our WordPress environment.

6. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates (like Google Analytics) for the purposes outlined above.

We may release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

7. Third-Party Service Providers

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties.

  • Razorpay: For payment processing.

  • Google Analytics: To track website traffic and user behavior.

  • Email Service Providers: To send out automated purchase receipts and newsletters. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

8. Cookies and Tracking Technologies

Our Site uses "Cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.

  • Essential Cookies: Required for the shopping cart and login functionality.

  • Performance Cookies: Used to monitor site speed and errors. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

9. Rights of Users (GDPR/Indian Digital Personal Data Protection Act)

Depending on your location, you have the following rights:

  • The right to access the data we hold about you.

  • The right to request correction of inaccurate data.

  • The right to request deletion of your data (subject to tax law retention requirements).

  • The right to withdraw consent for marketing communications.

10. Changes to This Privacy Policy

Sitecrafted Web Solutions has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

11. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Legal Entity: Sitecrafted Web Solutions

Brand: 27Templates

Support Email: support@27templates.com

Last Updated: May 2026